DELIVERING QUALITY CUSTOMER SERVICE

The module is designed for organizations that believe being customer driven is the key to business success. Satisfying the needs and wants of today’s customer is an increasingly difficult task. Rising expectations coupled with intense competition make ‘winning the retail customer’ difficult and temporary. 

The course’s objective is to provide basic encouraging customers to return to the store on regular basis. 

The training is designed for new employees and current store employees who need refresher training. Methods and strategies to attract and hold customers will be review and discussed. 

Participant will be equipped with essential and fundamental communication skills to be able to exude personal charm and enthusiasm during the transaction.

OUTLINE:

• What is Quality Customer Service?
• The Art of Giving Good Customer Service
• Understanding Your Customers Needs and Wants
• Handling and Managing Customer Complaints
• Ideal Mode of Sale
• Store Ready Concept
• Customer Relation and Customer Service
• Communication Skills