EFFECTIVE LEADERSHIP IN RETAIL BUSINESS

People need supervision. Supervision in a retail business is the manner of providing a job environment that encourages employees’ accomplishment. 

The objectives of supervision are to oversee personnel, achieve good performance, maintain employee morale and motivation, minimize redundancies, communicate company policies and resolve problem.

The course is designed to expand and sharpen the management of employees who are required to lead people toward improving performance of the organization. Skills and the process on managing people at work are discussed and analyzed.

OUTLINE:

• Management Process and Principles
• Supervisory Roles and Functions
• People Behavior
• Matching the Appropriate Leadership Style with Development Levels
• Role of People in Retail Marketing Mix with the Retail Industry
• Skills in Handling Employees’ Issues