PROFESSIONAL SELLING SKILLS — FRONT LINE STAFF

This special module is aimed to front-line service providers. It will provide them with the support required to establish and to maintain outstanding service. The course aim to transforms participants and prepare them to deliver a high level of service to their customers. Prepare them to carry out the roles and duties in a professional skills and manners so that they are ready to handle “typical” and “difficult” customers at any time.

OUTLINE:

• Introduction to Retailing Industry
• Ideal Mode of Sale
• Quality Customer Satisfaction
• Types of Consumer Behavior
• Role of Communication in Effective Selling
• Handling Difficult and Awkward Situations